MyPlace Self-Storage - Camden

*** LATEST UPDATE *** I got a call today from Samantha, Regional Manager. She was very customer-oriented, and made sure our account was fully sorted out. We wer... Read More

*** LATEST UPDATE *** I got a call today from Samantha, Regional Manager. She was very customer-oriented, and made sure our account was fully sorted out. We were re-credited for the money we shouldn't have paid, and Samantha gave us a discount on the monthly unit rent. Customer serrvice training: Their local managers are apparently undergoing additional training on customer service, so hopefully other customers will no longer have to jump through hoops to resolve situations. Video surveillance: I expressed concern at the situation with the video cameras on the property as other reviews mentioned that several cameras were disabled and people got their unit burglarized. Samantha mentioned the broken cameras had been repaired and they were negotiating for more cameras on the property. Something to ask about if you decide to put your heirlooms in storage here. The property is huge, and many units are backed to a woodsy area which is not well covered. Additionally, there are no cameras in the hallways. So, hopefully, this issue will be addressed quickly. Upgrading my review: For the active steps taken by MyStoragePlaces to fix our account, and their assurance that their corporate and local issues are being addressed, I upgrade my review to 4 stars. I may upgrade to 5 stars once we see the property is fully covered by video cameras -- as promised by their terms of service (see website). *** UPDATE: Surprisingly, the new ownership did reach out to us, and promised to recredit us the overcharges. To be confirmed, but definitely a step in the right direction... THE GOOD: Because they finally reached out today, I upgrade their rating to 2 stars. As soon as the accounts are straightened out as promised and we see the recredit, I'll upgrade it another star. THE BAD: When they acquired Federal (ex-owner), they didn't reach out to existing clients to ask them to switch direct-debit payments. So we continued to pay Federal, but MyStoragePlaces didn't get the $$. Their bad, not ours. THE UGLY: It took 7 calls and a 1-star review before they got their act together and finally reach out. We were left in the dark for 2 months on our $500+ overcharge, and they wasted a copious amount of our time (no compensation for that). I'd say there's room for improvement in their customer care practices, and I hope we are the exception rather than the rule. Note to other customers: Better not be deliquent, or get slammed with $240 in fees. Yikes! THE ORIGINAL REVIEW: We have been renting a unit for about 1 year. The company debited us automatically. In May 2024, we found we were locked out of our unit. We called the company and were told we owed them over $500 in "past due" rent. We needed access so we paid immediately what they asked for, thinking that there may have been a confusion in the banking. However, we verified our bank records a few hours later, and found out we had been debited for the period for which they said we were "past due". As it turned out, the owner (Federal) had been bought out by a new owner (My Place Storage), and their accounting is a mess. They failed to track down correctly the debits. Then, instead of doing the right thing (putting their accounts in good order), they simply decided to blame their customers... We called them 5 times in the past 2 months, and a 6th time today. Each time, we were assured that we would receive a call-back from the manager, Paul McGrath. The dude absolutely NEVER called. Utter disdain for his customers. To this day, they still owe us money on account of their overcharging us. We have to go to the Better Business Bureau to file a complaint. The storage space is clean, that's why we did business with Federal. But the new ownership's business practices are less than transparent.

Never had any issues. Great customer service

Nice customer service and the units are nice too

Even though we had many addresses to work through for the credit card, my consultant remained friendly and we finally got it done. She made a great impression f... Read More

Even though we had many addresses to work through for the credit card, my consultant remained friendly and we finally got it done. She made a great impression for your company!